Frequently Ask Questions
Khilona House is an online store offering a wide range of toys for kids of all ages, including educational toys, Puzzles and more.
We are based in Zirakpur, Mohali, Punjab, but we deliver across India.
Currently, we operate online, but we may open physical stores in the future.
You can browse our website, add your favorite toys to the cart, and proceed to checkout.
We accept credit/debit cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) in select locations.
Yes, you can cancel or modify your order within 4 hours of placing it. Contact our support team for assistance.
Yes, we deliver to most cities and towns across India.
Standard delivery takes 3-7 business days, depending on your location. Express delivery options are also available.
Shipping is free for a limited Period.
You can return unused and unopened toys within 7 days of delivery for a refund or exchange.
Contact our customer support team with your order details, and we will guide you through the process.
Refunds are processed within 5-7 business days after the returned item is received.
Yes, all our toys meet safety standards and are non-toxic, child-friendly, and BPA-free.
Yes, we have a variety of educational toys that help in cognitive and motor skill development.
Yes, we only sell 100% authentic and high-quality toys from trusted brands.
You can reach us via email at support@khilonahouse.com, call us at +91-7009940657, or chat with us.
Yes! We offer gift wrapping and personalized messages at a small additional charge.
Yes, once your order is shipped, you will receive a tracking link via email or SMS.
